Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier.
Appointment Cancellation & No-Show Policy
We realize coming to the vet is time consuming and not often an easy task. In order to make your experience less stressful we have made a few changes to our Cancellation/No-Show Policy. Changing this policy allows us to better utilize time, giving you and your pet the best experience possible.
We understand that occasionally circumstances may occur that make it difficult to keep an appointment. At the time of scheduling, we reserve time on the doctor’s schedule and provide skilled support staff just for you and your pet. When a client cancels their appointment or does not show without giving proper notice, this prevents another patient from being able to be seen in a timely matter. Our cancellation policy enables us to utilize available appointments for other patients in need of medical care. In order to be respectful of the medical needs of all of our patients, we require a 12-hour notice of your need to cancel or reschedule an appointment.
What happens if I don’t show?
After the 2nd no show or late cancellation you will be asked to prepay the exam fee at the time of scheduling. This fee is placed on your account and applied toward your invoice the day of your appointment. Should you pay the deposit fee and not show, this fee will be forfeited.
How long do I have in advance to cancel?
We ask that you provide us with 12 hours’ notice should you need to cancel or reschedule your appointment. Canceling or rescheduling as soon as you’re aware allows us to offer that appointment time to another patient needing to be seen.
What happens if I’m late to my appointment?
If you arrive more than 15 minutes late, your appointment may need to be rescheduled. Doctors and staff are scheduled accordingly. So as not to delay the next appointment, rescheduling may be necessary.
We appreciate your business and LOVE seeing your pets! If you have any questions regarding our policy, please don’t hesitate to call us at 530-898-0193.